Frequently Asked Questions

Below are the most common Frequently Asked Questions (F.A.Q.) that we receive from our customers.

1. Where are you located?
We are in Holland, Michigan, United States.

2. Do you ship to all U.S. states?
Yes, we ship to all 50 states, including Hawaii and Puerto Rico.

3. Do you ship to Canada?
Yes, we have warehouses located in Canada. To view our prices in Canadian dollars, please visit: https://intellaparts.ca/

4. Do you ship to Latin America?
Yes, we ship throughout the Americas using FedEx Priority. Estimated delivery time is 5 to 7 business days to any country.

5. Can I place an international order through the website?
Currently, our website does not support shipping rate calculations outside the U.S. or Canada. To place an international order, please email us at [email protected].

6. I work with a freight forwarder or PO Box—can you ship to these addresses?
Yes, we can ship to a freight forwarder or cargo agent. Some shipments to PO Boxes may incur additional charges or delays, depending on the courier's policies.

7. What payment methods do you accept?
We accept the following payment methods:
• Domestic bank transfers within the U.S. (No surcharge)
• International SWIFT transfers: take 1–2 business days and have a $25 USD fee
• Credit cards

8. How can I receive support in Spanish?
For assistance in Spanish, please call us at +1 616-327-8080 or email [email protected]

9. Do you have a WhatsApp number?
Currently, we do not offer support via WhatsApp. However, you can contact us by phone at +1 616-796-6638, by SMS at the same number, by email at [email protected], or using the chat on our website for live assistance.

10. What information do you need to identify a part?
To identify the part you need, please send us:
• Brand, model, and serial number of the forklift
• Photos of the data plate and/or the part you are looking for

11. Do your products come with a warranty?
Most of our parts come with a 6-month warranty against manufacturing defects. This warranty does not cover damage caused by improper installation or handling.

12. Are all products returnable?
No, some of our items are not eligible for return. This includes certain hoses, imported parts, special order items, electronic components like ECUs, joysticks, and displays, as well as any items marked “non-returnable” in their listing. These products cannot be canceled or returned. All electrical parts/components are subject to internal damage that may or may not be visible. This damage may result from improper handling or installation, or from exposure to adverse environmental conditions (heat, static electricity, etc.). For this reason, all electrical parts/components are non-returnable. All standard returns are subject to a 25% restocking fee. You can review our full return policy here: Return Policy

13. What is your Shipping Policy?
You can view our privacy policy here: Shipping Policy

14. Where can I find your Return Policy?
You can view our return policy here: Return Policy

15. What is your Privacy Policy?
You can view our privacy policy here: Privacy Policy

16. In what currency are your prices listed?
All prices are listed in U.S. dollars.

17. For international shipments, do I need to pay additional taxes?
Most countries charge import taxes and/or duties, which must be paid in the destination country. Our shipments via FedEx include brokerage services to manage customs clearance. In many cases, FedEx collects these taxes and/or duties at the time of delivery. In some specific cases, a customs import declaration may also be required, which is typically handled by FedEx.

Looking for replacement forklift forks? Look no further! We’ve got the stock you need at the competitive price you expect. The purpose of this FAQ is to help you with forklift fork measurements. We've received plenty of phone calls and emails on proper fork measurement, hopefully this FAQ will help you determine what forks you have on your forklift. To explore our online ordering and selection of forklift forks click here

If you measure thickness at the bottom of the fork, you risk ordering the wrong fork since the bottom will be worn.

Finally, determine the capacity of the forklift that you are going to install the forks on. The capacity can be found on the data tag, located on or near the dashboard of the forklift. Each set of forks has a rated capacity. This capacity includes a safety factor but should be used as the maximum lifting capacity for a set of 2 forks. Also, each of our forks are stamped with this information on the side of each fork.

2) My forks mount up to the carriage with a pin. I can't find my type on your website!

Your forklift has a pin style carriage. These forklift forks are custom manufactured. We can supply a quotation; please click contact us and we'll reply shortly.

3) When do forks ship?

Orders placed before 2:00PM eastern time will ship the same day.

4) What specifications are your forklift forks manufactured to?

Our forks are certified to ISO 2330 standard. In addition, our forks meet the ANSI B56.11 standard.

5) What government regulations pertain for forklifts and forklift forks?

http://www.osha.gov/SLTC/poweredindustrialtrucks/standards.html

Any other questions, please call or email us!